Question 1

What's the difference between DJ, Theatre, and Ultimate?

Accepted Answer

DJ is optimized for music-reactive workflows — beat triggers, AutoPilot, and ProDeck view. Theatre is built for cue-driven production — timeline automation, timecode, and Mission Control. Ultimate combines both into a single hybrid platform with priority support.

Question 2

Do all editions include all protocols?

Accepted Answer

Yes. Every edition includes all 14 protocols — GrandMA2/3, Resolume, QLab, ArtNet, sACN, MIDI, OSC, and more. The difference between editions is workflow, not connectivity.

Question 3

What's your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee on all editions. If CueSync isn't the right fit, contact us within 30 days of your first payment for a full refund.

Question 4

How many devices can I use?

Accepted Answer

Each subscription allows 1 device activation. Your device is identified by its hardware fingerprint. You can deactivate a device from your account settings to activate on a different computer.

Question 5

Can I switch editions?

Accepted Answer

Yes. You can upgrade or downgrade at any time from your account dashboard. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at the next billing cycle.

Question 6

Do you offer team or venue pricing?

Accepted Answer

Not yet, but it's on our roadmap. For multi-seat needs, contact us at hello@cuesync.live and we'll work out a custom arrangement.

Question 7

Does CueSync work offline?

Accepted Answer

Yes. CueSync validates your license online periodically, but includes a 7-day offline grace period. Your shows will never be interrupted by a network issue.

Question 8

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your Paddle customer portal. Your access continues until the end of the current billing period.

Question 9

Can I try CueSync before subscribing?

Accepted Answer

Yes. Download CueSync for free and explore the full interface in read-only mode. No account or credit card required. Subscribe when you're ready to go live.

Question 10

What is Founders Pricing?

Accepted Answer

The first 100 annual subscribers get Founders Pricing — a discounted annual rate locked for life. Once all 100 seats are claimed, the standard annual rate applies for new subscribers. Founders Pricing is annual-only and cannot be combined with other offers.