Question 1

What's the difference between DJ, Theatre, and Production?

Accepted Answer

DJ is optimized for music-reactive workflows — beat triggers, AutoPilot, and ProDeck view. Theatre is built for cue-driven production — timeline automation, timecode, and Mission Control. Production combines both into a single hybrid platform with coordination bus, predictive preview, and priority support.

Question 2

Do all editions include all protocols?

Accepted Answer

Yes. Every edition includes every integration — GrandMA2, GrandMA3, Resolume, QLab, TouchDesigner, Disguise, Avolites Titan, ETC Eos, ChamSys MagicQ, Pangolin, Art-Net 4, sACN E1.31, MIDI, OSC, MIDI Show Control, Unreal Engine 5, Pioneer PRO DJ LINK, and SMPTE timecode (MTC/LTC/TCNet). The difference between editions is workflow, not connectivity.

Question 3

Will this break my CDJs?

Accepted Answer

No. CueSync joins PRO DJ LINK as a virtual fifth player — read-only on the protocol layer. Your CDJs don't see a difference. Pioneer's own protocol is the contract.

Question 4

What's your refund policy?

Accepted Answer

Full refund within 14 days for monthly subscriptions, 30 days for annual subscriptions and lifetime licenses. After that, a subscription keeps access until the end of its billing period, and a lifetime license is yours to keep permanently. See the full Refund Policy for details.

Question 5

How many devices can I use?

Accepted Answer

Each subscription allows 1 device activation. Your device is identified by its hardware fingerprint. You can deactivate a device from your account settings to activate on a different computer.

Question 6

Can I switch editions?

Accepted Answer

Yes. You can upgrade or downgrade at any time from your account dashboard. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at the next billing cycle.

Question 7

Do you offer team or venue pricing?

Accepted Answer

Not yet, but it's on our roadmap. For multi-seat needs, contact us at hello@cuesync.live and we'll work out a custom arrangement.

Question 8

Does CueSync work offline?

Accepted Answer

Yes. License validation happens periodically online, with a 7-day offline grace window. Your show never depends on the venue Wi-Fi holding up.

Question 9

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your Paddle customer portal. Your access continues until the end of the current billing period.

Question 10

Can I try CueSync before subscribing?

Accepted Answer

Yes. Create a free CueSync account and download the app for macOS — no credit card or payment details required. The app runs in read-only mode so you can explore the full interface, configure routing, and plan shows before subscribing to go live.

Protocol	DJ	Theatre	Production
Lighting
GrandMA2 (Telnet + OSC)
GrandMA3 (TCP + UDP)
Avolites Titan
ETC Eos
ChamSys MagicQ
Video
Resolume Arena/Avenue
disguise (d3)
Interactive
TouchDesigner
Unreal Engine 5
Show Control
QLab (TCP + UDP)
MIDI Show Control
Pangolin Beyond
Generic
Custom OSC

Protocol	DJ	Theatre	Production
Lighting
GrandMA2 (Telnet + OSC)
GrandMA3 (TCP + UDP)
Avolites Titan
ETC Eos
ChamSys MagicQ
Video
Resolume Arena/Avenue
disguise (d3)
Interactive
TouchDesigner
Unreal Engine 5
Show Control
QLab (TCP + UDP)
MIDI Show Control
Pangolin Beyond
Generic
Custom OSC

Choose Your Edition

DJ

Theatre

Production

All Protocols, Every Edition

Features By Edition

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